We want to show you the potential of your Front Office Team
We Believe in Human Capital
At RevPartner®, we know what teams of people can do, given they are provided correct training. Front Office Teams, especially, can bring a great deal of benefits to their properties - financial, operational and behavioural.
Financial - we train and motivate your Front Office Team in order to enhance your Upsell Revenue, RevPAR impact and the Overall Profitability of your hotel.
Operational - we encourage efficient communication at all times, including with other departments. We strongly believe that communication is key to the success of your Front Office Team. As a result, your hotel will also benefit from improved Check-ins/Check-outs, Complaint Resolutions and Productivity via all communication channels.
Behavioural - from our experience in the industry and relevant research, we know that highly-upselling Front Office Teams develop higher Retention Rates, increase competitiveness and boost GSS.
Our Training is New and Different to others
We provide an Upsell Training Programme that is unique, modern and tailored to your property.
We don’t teach your Front Office Team useless theories or supply them with boring video materials.
Instead, we teach them actual conversations and phrases that turn NO's into YES's. In fact, we teach specific phrases and verbiage for specific offerings e.g. upselling breakfast, executive rooms, junior suites, presidential suites, lounge packages, romantic packages, you name it!
Upsell language and strategy are taught by former receptionists that have previously become top up-sellers within the UK hospitality industry, see our leadership.
As such, our training will equip your team with techniques and practices that are proven to work.
We also teach your Front Office Teams how to upsell over the phone, email and other communication channels.
Furthermore, we provide Enrollment Training, tailored to your Loyalty Programme. That is included in your package.
We believe in Upselling with your heart and sincerity. That is why, we emphasize the importance of Guest Satisfaction and how upselling correctly can actually boost GSS as guests spend more money to enjoy more value at your hotel.
Industry-Experienced Leadership
At RevPartner®, we are proud of Our Leadership.
Our Leadership consists of former receptionists who are passionate about Upselling at the Front Desk. Our Leaders have a proven track record of increasing Upsell Revenue (up to £15k/mo incremental revenue) and RevPAR impact (up to 10%), for their respective properties.
Due to the modest size of our business our tutors are also the leaders of our company who run the day-to-day operations. This means your Front Office Team and your General Manager will be in immediate contact with our executive persons.
We believe our attributes give us a competitive advantage and give our clients a unique and advanced product, which is designed to deliver significant results quickly.
Let us equip your Front Office Team with our expertise and proven strategies to foster lasting success and maximize profits that continue to benefit your company long after our collaboration!
