Our Upsell Training Programme focuses on teaching conversations and verbiage your Front Office Team can use to upsell more and upsell better.

At the same time, we encourage upselling faithfully, meaning, upselling guests only what they need or want.

Thus, our primary goal is to increase your Upsell Revenue that complements your Guest Experience.

Similarly to Upsell Training, we improve your Front Office Team’s motivation and ability to enroll new members into your Loyalty Programme.

We have our tricks and phrases for that too!

(enrollment training is included in your package)

We provide training for all types and all sizes of hotels. Big, small, luxury, budget, business and any other!

The cost will vary depending on few factors.

Mostly, on the size of your Front Office Team and the specifics of your property, to which we develop and tailor our training.

Get a quote.

Firstly, we skip unnecessary theories, boring videos and generic advice. Instead, we get specific. We teach actual conversations and phrases that are proven to work, which will be tailored specifically to your property.

Secondly, our trainings are in-person (very important) and are run by former top upsellers in the UK hospitality industry.

Thirdly, we provide full online support to your Front Office Team via Email and MS Teams. Giving your staff more chance to ask questions, learn and improve.

Increasing your Incremental Revenue, RevPAR impact and GSS will be our top priority. We aim to increase our clients Incremental Revenue by up to 250% and RevPAR impact by up to 10%. Our training is also designed to deliver these results quickly.

Furthermore, our training will enhance important KPIs in the long run. As your Front Office Team become better communicators and trust builders, your hotel will benefit from enhanced CRM, increased Customer Lifetime Value and Employee Retention Rate.

results may vary

All of our trainings are delivered in-person, with further online support.

Yes.

However, we strongly recommend arranging in-person training.

Much of our training is focused on human interaction which we believe should be taught in-person.

The training period will vary depending on the size of your Front Office Team. On average, it will take around 5 months to complete.

The training session lasts around 1.5 hours, including breaks.

Yes!

At the end of the training programme, your Front Office Team will be equipped with useful handbooks and learning material.

The online support will then continue for another 2 months.

We also provide follow-up meetings 3 months and 6 months after our programme, to see how well you’re doing.

Of course!

In fact, we have a few pre-commitment ideas which will interest you.

Ask about these ideas.